Prior to working with Mr. Harvey, I was at a stage in my business where I saw and understood my need to implement a management system for my customer base as well as for our internal processes.
Our sales were increasing, our current system was not well adapted to our needs, and the Excel files were slowing us down enormously in our sales process.
We needed to find an option that would allow us to be more productive in our clerical tasks, as well as to have a better follow-up of all our steps related to the sales process.
I began my research, trying to find a supplier who already had a system adapted for the field in which we work, or who would be able to program a custom one that would best meet our expectations.
Not having any knowledge in this field and lacking time to investigate the subject in depth, my research proved to be rather painful.
The information available online on firms that can program a turnkey system is more than limited.
And those who could do so charged more than I was willing to invest, plus the cost of user support afterwards was very high.
Mr. Harvey carefully analyzed our internal processes to understand all the steps and actions that each team member must perform on a daily basis. The final result, the programming of a system perfectly adapted to our needs and our business reality, allowed us to increase our productivity by more than 25% in only a few weeks.
He was able to propose and implement a simple, easy-to-use solution that was integrated with our other computer programs and suited our budget.
I now see the growth of my company in a very favourable light since we now have the right IT resources to help us achieve our objectives.
Service: Microsoft Access Specialist.